Repeat Prescriptions
NHS Ayrshire and Arran has agreed with GP
practices and Community pharmacies to have a standardised time
frame for ordering of repeat prescriptions. This change will
commence on Monday 20th February 2023. We are asking for support
from our citizens to do the following:
1.
Please now allow seven working days from initially ordering your
repeat prescription to collecting your medication at your community
pharmacy
2.
Order all of your required prescription items at the same time –
your community pharmacist can facilitate alignment when
required
3.
If you are on regular medication for a long term condition ask your
GP practice or community pharmacy if a serial (longer term)
prescription would be suitable for you.
Remote Consultations
If you have an appointment for a video consultation then you can access the service here. Please do not click on this link if you do not have an appointment. You will not get a consultation without an apointment. Please phone reception on 01292 264080
If you have trouble connecting then please DO NOT call our staff. They have no ability to fix your problem, and talking to them will only delay you getting seen. You can access a help service here:
Musculoskeletal problems
Due to Covid there are a lot of patients that we are unable to see face to face. However, you can now access expert musculoskeletal advice directly without having to go through your GP. The normal face to face service is not running, but you can access a variety of self help information on the website. Please use this in the first instance.
Online Patient Access now available
Patients can now order repeat prescriptions online. Please speak to our staff who will help you set this up.
Once you are registered, you can access the service here:
Opening Hours
BANKFIELD SURGERY
OPENING HOURS
MONDAY
8.30 AM—5.30 PM
TUESDAY to FRIDAY
Early opening 8.00 AM—5.30 PM
Our Doctors
Dr David Stevenson, MB, ChB, MRCGP
GMC 4147796
Dr Linda Evans, MB, ChB, MRCP,
MRCGP
GMC 4540966
Dr Junaid Ilyas MPH, MBBS, MRCGP
GMC 7113937
We are a teaching practice and we may have a registrar working with us from time to time.
Find Us
Bankfield Medical Practice
148 Dalmellington Road
Ayr
KA7 3PR
Tel: 01292 264080
Fax: 01292 269731
Alloway Village Hall
Alloway
Ayr
KA7 4PY
Tel: 01292 445533
To Register With Us
We do not discriminate on the grounds of
race, gender, social class, age, religion, disability or medical
condition.
To Register
You must live in this area to be able to register.
PLEASE FILL IN THE FORMS BELOW AND EMAIL THEM TO US USING THE LINK ABOVE. PLEASE DO NOT COME INTO THE SURGERY UNLESS WE ASK YOU TO
You do not need to contact your previous surgery as your records
will be transferred once the Health Board is informed.
We are always happy to answer any queries. We have a great team of
receptionists who are willing to answer any queries. The more
information you provide will enable us to direct you to the most
appropriate clinic.
You can dowload our registration form below.
You will need to fill out one of these for each member of your
family who wishes to register with us. If you fill this in before
you come to the practice then it will greatly speed up the
process.
- gp_registration_gmsgpr001_v19_02_2021-modified-v3.pdf
- Please fill in this official NHS form - one for each patient
- Bankfield Form 2.pdf
- Please also fill in one of these forms, which gives us more useful information to help you
Please return your forms to this email
Our
Aims
-
To work towards improving our patients’ health
-
To provide treatment which is safe and effective, based on the best available evidence
-
To communicate effectively and sensitively with patients and their families and carers
-
To listen to the views and concerns of patients
-
To treat ALL patients with dignity and respect
-
To understand the wants and needs of patients in order to improve the quality of services
-
To inform and involve patients in all decisions about their care and treatment
-
To work with individuals, communities and groups to identify their needs
-
To work jointly with other services in the public, private and voluntary sectors
-
To provide information about services and treatment
-
To respect our patients’ rights to confidentiality, privacy, dignity and respect
Repeat
Prescriptions
Please call after 10 am for repeat
prescriptions. It is advisable that you call at least 72 hours
before your prescription is due to finish. This is to ensure that
your pre-scription is ready for collection. A list of your
medications is available on request.
Please note that important messages are sometimes printed
on the counterfoil of your prescription. Please check before
discarding.
NHS Ayrshire and Arran has
agreed with GP practices and Community pharmacies to have a
standardised time frame for ordering of repeat prescriptions. This
change will commence on Monday 20th February 2023. We are asking
for support from our citizens to do the following:
1. Please now allow seven working days from initially
ordering your repeat prescription to collecting your medication at
your community pharmacy
2. Order all of your required prescription items at the same
time – your community pharmacist can facilitate alignment when
required
3. If you are on regular medication for a long term condition
ask your GP practice or community pharmacy if a serial (longer
term) prescription would be suitable for
you.
Appointments
You can make an appointment by either phoning or in person.
Disabled Access
We have disabled access and designated parking spaces.
House
Visits
Please telephone first thing in the morning if you require a home visit. We realise that this may not always be possible but it allows the doctor to triage your call appropriately. The more details you give will assist us in dealing with the call more efficiently.
Patient Responsibilities
Please be prompt for your
appointments.
Please note that each appointment is 10 minutes long. Please inform
the receptionist, if you feel that you may require more time. We
will try to accommodate your request.
If you are unable to attend any of your appointments, please let us
know so that we may release the appointment for someone else.
If you are late for an appointment and the clinic is still running
you may be seen but you will have to wait. If you arrive after the
clinic has finished you will not be seen.
Please keep us up to date with any changes in your condition.
Please contact us if you are concerned about your
treatment/medication, we will arrange for you to discuss it with
the appropriate health care professional.
Please let us know immediately if you change your contact details
E.g. address, mobile or home telephone numbers.
We aim to treat patients with dignity and respect . The medical
team and staff have the right to expect this in return. We will not
tolerate threats of violence or abuse of any kind. Any patient who
breaches our code may be asked to register with another
surgery.
Telephone Consultations
If you want to speak to a Doctor / Nurse,
you may contact the surgery and request a telephone
consultation.
You may give the receptionist as much detail as you feel is
necessary so she can deal with your call efficiently and
appropriately. If the Doctor or Nurse is unavailable we will
arrange for Doctor or Nurse to call you back.
Services we do NOT provide
We are sorry, but we do not provide the following services:
-
Anti-coagulation
monitoring
About Us
Our practice was established in 2005.
Our contract to supply medical services is
regulated by
Primary Care Contracts
Eglinton House
Ailsa Hospital
Dalmellington Road
Ayr
KA6 6AB
01292 513853
Prescriptions
Wherever possible we prescribe
generic drugs i.e. not brand names.
When The Surgery Is
Closed
Our phonelines close at 1730h and
reopen at 0830h, Monday to Friday.
If you require a doctor out with these times, then
please contact NHS 24 on 111.
If you call the surgery telephone number when we are closed then we
will use our answerphone to give you this number for NHS24. Please
do not leave any
messages on this answer phone
Further Information is available on the NHS 24
website:
www.nhs24.com
REMEMBER: IN AN EMERGENCY DIAL 999
Access to Health
Records
Please contact the Practice Manager if you wish to
view your health records
Complaints
Procedure
We are constantly trying to improve the practice and appreciate feedback from patients. If you have any reason to complain, you can obtain a copy of our complaints procedure from reception. This will guide you through the process. Alternatively please contact the Practice Manager on 01292 264080.
Suggestions
We aim to provide and maintain a
high standard of
care. We welcome any suggestions.
Our
Clinics
-
Asthma
-
Data Protection
-
Atrial Fibrillation
-
Cancer
-
Chronic Kidney Disease
-
Chronic Obstructive Airway Disease (Emphysema)
-
Coronary Heart Disease (Angina}
-
Dementia
-
Epilepsy
-
Heart Failure
-
Diabetes
-
High Blood Pressure (Hypertension)
-
Mental Health Conditions
-
Stroke
-
Thyroid (Underactive Thyroid)
We operate a recall system ror the above conditions and patients will be lettered for a yearly review.
In addition to the above, the following services are
also offered:
-
Cervical Smears (nurse)
-
Child Health (health visitor +/- doctor)
-
Dietetics (referral required by a doctor)
-
Minor Surgery (including cryotherapy)
-
Smoking Cessation (nurse and pharmacist)
-
Travel Vaccine Clinic (nurse)
Useful Contacts
-
Nhs 24 111
-
Ailsa Hospital 01292 610 556
-
Ayr Hospital 01292 610 555
-
Ayrshire Central 01294 274 191
-
Biggart Hospital 01292 470 611
-
Crosshouse Hospital 01563 521 133
-
Dentist[Emergency]
[IF Not Registered With A Dentist]
Between 8.30 Am And 6.00 Pm 01563 578 664
Out Of Hours 08454 242 424 -
Social Work (South Ayr) 01292 281993
-
Social Work (Prestwick) 01292 470 099
-
Princess Royal Trust For Carers 01292 263 000
- Ayrshire & Arran musculoskeletal advice
website
Data
Protection
The practice complies fully with the data
protection act.
We only hold information for the purpose for which it is
intended.
In some cases, we may need to forward relevant information from
your records E.g. if you are referred to another health care
provider such as a consultant at a hospital.
We sometimes have to collate information for audit purposes, in
which case, no patient identifiable information will be used.
All staff adhere to the rules of confidentiality.
- Download
- your rights under the GDPR
- GDPR - further rights.pdf
- Your further rights under the GDPR
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